GENERAL ENQUIRIES
For advertising, digital and all other enquiries.
E: info@rouleur.cc | Currently our offices are closed and phone number offline, we endeavour to answer all email enquiries within 24 hours.
---
MAGAZINE & MEMBERSHIPS
For address changes or any other membership enquiries
---
SHOP
For returns or other enquiries relating to our online shop at Rouleur.cc
E: shop@rouleur.cc or contact form below
Please send returns to the below address along with any correspondence.
C/O Green Snow Limited, Unit 15-17, Mortimers Industrial Estate, Ower, SO51 6AF
---
ROULEUR CLASSIC
For information on our show or all other enquiries
E: info@rouleur.cc | Currently our offices are closed and phone number offline, we endeavour to answer all email enquiries within 24 hours.
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!