Delivery & Postage
We always endeavour to dispatch orders as promptly as possible, but please be aware that there may be delays during busy trading period such as Christmas.
We have worked with our courier and delivery partners to ensure we get all parcels out in time for delivery by Christmas, so please use the dates below as a guide on when to place your order by. As always this is a busy time of year and we do encourage you to place your order as soon as possible and use an express or tracked service where possible. If you have any questions or deadlines have passed please contact customer services for more information.
LAST POSTING DATES FOR DELIVERY BEFORE CHRISTMAS
- Friday 7th December: Asia, Africa, Middle East, Far East, Eastern Europe
- Monday 10th December – Australia, New Zealand, Canada
- Friday 14th December – Mainland Europe, USA
- Tuesday 18th December - Standard UK delivery
- Thursday 20th December - Express UK delivery
- Express 24hr Tracked + Signed @ £7.00 Delivered within 1-2 business days via courier
- First Class Delivery @ £5.00 Delivered within 2-3 business days via Royal Mail.
- Economy Delivery @ £3.50 Delivered within 3-5 business days via Royal Mail.
Please be aware that Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas,also including Nearly all AB, IV, KW, LA, PA, PH Postcodes, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE
- European Economy @ £5.00 Delivered within 5-10 business days available on orders under £25.00
- European Tracked Orders @ £10.00 Delivered within 3-5 business days
- All Non-European Economy Orders @ £6.50 Delivered within 7-10 business days available on orders under £25.00
- All Non-European Tracked Orders @ £12.50 Delivered within 3-7 business days
CUSTOMS AND INTERNATIONAL IMPORT CHARGES
Please note that there are no import/export duties applicable on goods shipped within the European Union. All goods shipped to European Union countries already have the relevant VAT included automatically on our website.
Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Any additional charges for customs clearance are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of Customs charges please consult your own Customs authorities for the latest rates.
OTHER SHIPPING NOTES:
Orders placed after midday (Monday to Friday) will ship the next business day.
Please note we do not despatch orders on the weekend
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard Shipments will be sent via Royal Mail and Express Orders will usually be sent via Royal Mail Tracked 24 or UK Mail. International orders will be sent via Royal Mail or DHL Express.
Some parcels may incur an additional courier fee. This maybe due to the size, weight or value of the order. If your order does incur additional courier fees we will contact you prior to dispatch to arrange to take the additional payment and enquire as to how you wish to proceed with your order
Orders placed after midday on Friday will be shipped on the following Monday. Please Note, All first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your Billing or Business address!
If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a near by neighbour, rather than redelivering the next day.
Rouleur reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the couriers fee.
If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this parcel.ie, the customer will have to try and retrieve the parcel themselves at their cost.
PRODUCT DELIVERY ERRORS (UK AND INTERNATIONAL)
Delivery errors must be reported within 1 day of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you are a UK customer and you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.
If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and / or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently.