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Terms & Conditions

Ordering
It is easy to order online. You can buy single issues, subscriptions, books and other Rouleur products. Shipping costs vary dependent on weight and final destination. You do not pay for shipping a subscription to any destination worldwide, but you may have to wait up to six weeks for your first issue.
 
Standard shipping
Please note that shipping times may vary, though generally takes between 2 and 4 working days to arrive. Shipping outside the EU can, in some cases, take up to 25 working days to be delivered. Choosing standard shipping means the risk is with you. If for any reason goods do not arrive we are not obliged to refund your payment or dispatch a replacement order. Only in some cases are we able to track orders. Nevertheless, every effort will be made to make sure the order arrives at the delivery address.
 
Express shipping
All items are shipped via courier. Please note that shipping times may vary, though generally takes between 1 and 2 working days to arrive. Shipping outside the EU via our express service can, in some cases, take up to 5 working days to be delivered. Choosing express shipping means that that your delivery is guaranteed, and should the goods not arrive for any reason we can offer customers a full refund on their orders, or attempt to dispatch the order again.
 
Returns
Rouleur accepts returns of undamaged items for exchange or refunding up to 2 weeks after ordering. If you use Express Shipping in which a courier is used, please inspect your order for damages before signing for it. Rouleur cannot refund orders delivered by couriers where the customer has agreed that they found the order in undamaged condition.
 
Pricing
Rouleur prices in GBP and include VAT at the prevailing rate when VAT is applicable. Local import duties may be payable on orders from overseas.
 
The Company and Trademarks
Rouleur is a trademark of Gruppo Media Limited
Registered in England and Wales, company number: 06653927
Registered office address: Gruppo Media Limited, 10th Floor, Holborn Tower, 
137 High Holborn, London WC1V 6PL
Telephone: +44 (0) 207 199 3812
Email: info@rouleur.cc