How do I subscribe to Rouleur?
You can also call our subscription hotlines: +44 (0) 1795 414938 (UK/international) or 1-800-428-3003 (USA/Canada)
When will the first issue of my subscription be despatched?
Your subscription will begin with the next issue. If you are renewing a subscription, the subscription will simply be added on to the end of your existing contract. Subscriptions cannot include back issues. If you are looking for a back issue, these can be bought separately from the Rouleur shop if they're still available. Please visit www.rouleur.cc/shop
Do I have to sign for my magazine each time it is delivered?
No, your magazine will be sent via regular post.
Can I cancel my subscription?
You can cancel your subscription at any time and receive your money back (on any unmailed issues).
A gift subscription to Rouleur can make a perfect present. To give a subscription as a gift simply click on the Buy a Gift Subscription tab (UK/international customers) or check the Gift Subscription box (USA/Canada) when prompted during the ordering process. When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch.
Where Can I Find My Web ID?
Your Web ID is an 8 digit alphanumeric code which will be confirmed in the confirmation email or letter that we send to you. It is also printed by your name and address on the polythene that your subscription copy is sent in and it can also be found on any renewal letters you receive. Amongst other things, you will need you Web ID to claim your 10% discount on any merchandise you might like to purchase at the Rouleur shop.
If you can't find your Web ID then please call + 44 (0) 1795 592 893 (UK/International) or 1-800-428-3003 (USA/Canada). Alternatively you can email your request to email@example.com or firstname.lastname@example.org, remembering to clearly state your name and address.
How Do I Contact You?
Telephone: + 44 (0) 1795 592 893
800 Guillat Avenue
Kent Science Park
Kent ME9 8GU
International Media Service
3330 Pacific Ave
How often is Rouleur released?
Eight issues of Rouleur are released each year. Subscribers receive their issues before the issue is made available for general purchase in the Rouleur shop and with our retailers.
How do I buy from the Rouleur shop?
You need to register to place an order with the Rouleur shop. You can do this after you've put all the items you'd like to buy in your basket - when you proceed to checkout.
Once you've registered with Rouleur, you can review your purchases and add additional delivery addresses. When your order has been successfully placed, you will be forwarded to our payment page. All payments made to the Rouleur shop are handled by WorldPay or PayPal ensuring safe and secure handling of online payments; Rouleur will retain none of your payment details once the payment has been successfully processed.
If you are wanting to check on an order please email email@example.com.
How do I change my account details?
This depends on which details you want to change. If you want to change the delivery details for your subscription, you must go to our dedicated subscription site to do so. Any changes made to rouleur.cc will not be transferred to your subscription, so it is very important that you remember to change your subscription details in the right place. However, if you want to change your billing or delivery details for any other shop purchase, you can do so by logging in to your account on rouleur.cc.
The product I want is out of stock - when will it be available again?
If we have any updates on when the product will be back in stock, these updates will be communicated via our newsletter and they will be on the product's page. If the information isn't available on the website, it's because we don't have it yet.
I'm trying to sign up, but the system is not accepting my details?
It's possible that you could already have profile in the Rouleur system - the system will not accept an email address if it's already in use on another profile.
How quickly are products purchased in the Rouleur shop shipped?
Products (unless they are sold on pre-order) should be shipped within one working day of confirmed payment. Under some circumstances, the shipping time may rise. If despatch will take longer than five days, it will be expressly stated on the shop page. All purchases will be dispatched from our distribution centre in Southampton.
Will I need to sign for my order when I receive it?
Rouleur occasionally uses courier services that require a signature upon delivery. Please keep this is in mind when placing an order and provide an address where someone is present to receive and sign for your order.
What are the shipping rates?
Shipping is calculated based on the weight of an order and the destination. Once you have selected the items you want the basket will show the cost for your chosen delivery address.
How long does shipping take?
This depends on the location, the times listed below are the estimated maximum times provided by Royal Mail, though it may take less time.
Maximum delivery time (as promised by carriers)
Standard shipping: 5 working days; Express shipping: 2 working days
Standard shipping: 12 working days; Express shipping: 5 working days
USA & Rest of the World
Standard shipping: 10-25 working days; Express shipping: 5 working days
I don’t like the product - can I return it?
You can return or exchange any products in undamaged and re-sellable condition within 30 days of delivery. If products are unsellable due to defects they will be exchanged or refunded. Refunds/exchanges will be processed within three days of receiving the returned item. If not, you will be refunded for your purchase. All returns and exchanges should be sent to Rouleur, The Old School House, Southampton Road, Cadnam, Southampton, SO40 2NF.
The product I want is not currently available - when will it be in stock?
Rouleur notifies customer of new stock and new products via our newsletter, so you will always be told when a product becomes available again. Back issues of Rouleur are never reprinted. If you're looking for an issue that is no longer available from the Rouleur shop, we suggest you try one of our stockists.
The Rouleur shop is currently carrying a special, time-limited offer, and I'd like to take advantage of it on an order purchased before the offer came into effect - can I do that?
No offers on the Rouleur shop are retroactive. Rouleur reserves the right to do promotional offers, sales and price reductions without prior notice and without reference to previous purchases on the Rouleur shop. Subscribers and members will be notified of any such offers via email as and when they are put into effect.
Where can I direct other queries regarding the Rouleur shop?
You can email queries to firstname.lastname@example.org
Who contributes to Rouleur?
Rouleur gets contributions from an eclectic set of writers and photographers, all of whom are passionate about cycling.
Who should I speak to about contributing to Rouleur?
Rouleur is not currently looking for contributors but if you feel that you have something exceptional to contribute, you can contact us at email@example.com
Who should I speak to about advertising in Rouleur?
You can contact Andy Hill who handles all advertising enquiries at firstname.lastname@example.org